Reference

Syarat Ketentuan Penggunaan grafik jitu

These terms govern how your account, wallet activity, and access to our services work on grafik jitu. Before you open an account or make a deposit via DANA, OVO, or GoPay, read through what applies to you — access depends on local law and…

Account Holder ResponsibilityDANA · OVO · GoPay CoveredIndonesia Eligible RegionsAccount Access RulesPolicy Updates Notified
grafik jitu Syarat Ketentuan Penggunaan grafik jitu
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

grafik jitu applies account-level security measures to protect your registered details and wallet activity. Here is how we approach the key areas that matter to you as an account holder.

Data Retention

We retain your account data for as long as your account remains active and for a period after closure as required by applicable law. You may request a summary of held data through our support channel.

Cookie Use

Our platform uses session cookies to keep your account login stable across pages. No third-party advertising cookies are placed without your acknowledgement during account setup.

Account Security

Login to your account uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze wallet activity and reset credentials.

Requesting Changes

To update registered details — including the wallet account linked to DANA, OVO, or GoPay — submit a verified request through live chat or email. Changes take effect after identity confirmation.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Support Reach our account team directly through the live chat window in your dashboard. Available around the clock for questions about account terms, wallet rules, and access eligibility in Indonesia.
Email Support Send detailed term-related queries to our support address listed in your account settings. We respond to account and policy questions for registered holders, including those in Jakarta and Surabaya.
Account Help Centre Your account dashboard includes a Help section covering common term questions — from wallet verification steps to how we handle account suspension notices and policy update alerts.

Common Questions About These Terms

These are the questions we hear most from account holders about how our terms work in practice — from access rules to wallet changes and account closure.

These terms apply to anyone who opens an account on grafik jitu and accesses our services. Access is available only where local law in Indonesia permits, and you are responsible for confirming eligibility in your region.

No. Your wallet — whether DANA, OVO, or GoPay — must be registered in your own name and match your grafik jitu account details. Mismatched wallet ownership may result in transaction holds or account review.

We send policy update notices to your registered account notification channel before any change takes effect. Continuing to use the platform after that date means you accept the updated terms.

Contact our support team via live chat or the email address in your account settings. We will provide a summary of the data we hold on your account within a reasonable timeframe as permitted by applicable law.

We will notify you through your registered contact details explaining the reason. You can respond through live chat or email to clarify the situation. Suspension does not automatically mean permanent closure.

Send a closure request through live chat or support email. Once verified, your account will be deactivated and any pending wallet balance via DANA, OVO, or GoPay will be processed according to our standard withdrawal procedure.