Reference

How grafik jitu Handles Your Account Privacy

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear purpose and strict limits. We collect only what we need to run your account, process transactions, and keep your access secure.

Account Data ProtectionDANA · OVO · GoPay Wallet PrivacySecure Login & OTP FlowYour Right to Access or Delete DataIndonesia-Region Coverage

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What We Collect and Why It Matters

grafik jitu Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with grafik jitu, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your session secure. This includes your registered name, contact details, and the e-wallet identifiers you link — whether that is your DANA number,

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OVO account, or GoPay wallet. Transaction records are retained to resolve disputes and meet applicable regulatory requirements in the regions where we operate. We do not sell your personal data to third parties. Cookies and session tokens are used to keep you logged in across devices
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and to remember your preferred payment method at checkout. You can clear these through your browser or mobile app settings at any time. If you access the platform from Jakarta or Surabaya, the same data policy applies regardless of which device or network you use. Any
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changes to this policy are communicated through your registered account notification channel before they take effect. Access to certain features depends on local law and is available only where permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data practices are built around four concrete commitments: what we store, how long we keep it, who can access it, and how you stay in control. Every step in our account flow — from OTP login to withdrawal verification — is designed to limit data exposure while keeping your access smooth.

Encryption at Every Step Account credentials and wallet references for DANA, OVO, and GoPay are encrypted in transit and at rest. Your OTP login flow uses a one-time token that expires within minutes of issue.

Retention and Deletion Transaction records are kept for the period required under applicable regulations. Once that period ends, data is deleted from active systems. You can request early deletion of non-essential profile data at any time.

Cookie and Session Control Session cookies keep your login active across your mobile browser and desktop. You can revoke stored session tokens from the Security section of your account settings without contacting support.

Who Can Access Your Data Only verified account support staff can view your personal data, and only when handling an active request from you. We do not share data with advertisers or unaffiliated third parties.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our account support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can verify your identity before making any changes.

Team online

Live Chat Support

Open the chat window from your account dashboard. Our team responds around the clock and can handle data access or correction requests during the session.

Email Request

Send your data request to our support address listed in your account settings. Include your registered contact detail and the specific data you want reviewed or removed.

Account Settings Panel

For cookie preferences and session data, go to Settings in your account. You can manage stored wallet references for DANA, OVO, and GoPay directly from that panel.

Common Questions About Your Data Rights

These are the questions we hear most often about how grafik jitu handles personal data, wallet information, and account privacy.

We collect your registered name, contact details, and the e-wallet identifiers you link — such as your DANA, OVO, or GoPay account number. We collect only what is needed to run your account and process transactions.

Transaction records are retained for the period required under applicable regulations in the regions where we operate. Once that period ends, records are removed from active systems. Non-essential profile data can be deleted earlier on request.

Yes. Send a data access request through live chat or the support email listed in your account settings. Include your registered contact detail so we can verify your identity before releasing any information.

Go to the Payment section in your account settings and remove the wallet reference directly. If you need help, live chat support can guide you through the steps during the same session.

We do not sell or share your personal data with advertisers or unaffiliated third parties. Data is shared only where required by applicable law or to process your transactions through the relevant payment rails.

Any update to this policy is sent to your registered account notification channel before it takes effect. You do not need to check this page manually — the notification will include a summary of what changed.

How grafik jitu Handles Your Account Privacy

How We Protect and Manage Your Information

Reach Us About Your Data

Live Chat Support

Email Request

Account Settings Panel

Common Questions About Your Data Rights

01 What personal data does grafik jitu collect when I open an account?

02 How long does grafik jitu keep my transaction records?

03 Can I request a copy of the data grafik jitu holds about me?

04 How do I remove my DANA, OVO, or GoPay wallet reference from my account?

05 Does grafik jitu share my data with third parties?

06 How will I know if the privacy policy changes?

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